MaidPad connector for Claude

What this connector is

The MaidPad connector lets you ask Claude questions about your own MaidPad account. When you ask something, Claude calls the connector, the connector reads the relevant data from your MaidPad account, and returns it so Claude can answer you.

What we collect

Your MaidPad sign-in

When you connect, you sign in on a MaidPad-hosted page using the email address or access code and password you already use for MaidPad. Your password is checked against our records and is never stored by the connector and never shared with Anthropic or Claude.

Your business data, on demand

The connector reads from your MaidPad account only when a question requires it. Depending on what you ask, that can include clients and their contact details, the cleaning schedule and job records, teams and staffing, invoices, payments and balances, expenses, payroll, estimates, notes, customer reviews, and messages exchanged between your business and your clients.

Operational logs

We record that a request happened — the operation name, the time, and the identifier of the signed-in user — plus technical error details when something fails. These logs keep the service working and are not used to build profiles.

What we do not collect

• We do not collect or store your Claude conversations.
• We do not read Claude's memory, chat history, or your files.
• We do not use your data to train any AI model.
• We do not sell your data, and we do not share it for advertising.

How the data is used and stored

The connector is read-only: it can look at your MaidPad data but cannot create, change or delete anything in your account.

Business data is read live from your existing MaidPad database at the moment you ask a question, and is not copied into a separate store by the connector. Data returned in an answer is sent to Claude so that Claude can respond to you; Anthropic's handling of it is governed by Anthropic's own privacy policy.

Access is limited to the company you are signed in to. If you are the master (owner) account of more than one MaidPad business, only those businesses are available, and each question applies to one of them.

Access tokens

Connecting issues an access token (valid one hour) and a refresh token (valid up to 30 days) that let Claude call the connector on your behalf. These are held by Claude, are scoped to your account, and cannot be used to sign in to MaidPad itself. Disconnecting the connector in Claude's settings stops further access; tokens also stop working once they expire or once the account loses master access.

Who else sees it

• Anthropic (Claude) receives the results of the questions you ask, in order to answer them.
• Microsoft Azure hosts the connector and the MaidPad database (Central US region).
• SendGrid is used only to email MaidPad's technical staff when the connector hits an unexpected error. These alerts contain the failing operation, the time and technical error details — they are not used to send your business records, though a technical error message can occasionally include an identifier such as a record ID.

We do not share your data with any other third party except where required by law.

Retention

• Business data follows the retention of your normal MaidPad account — the connector does not extend it.
• Operational logs and error alerts are kept for up to 90 days for troubleshooting, then deleted.
• Access and refresh tokens expire as described above.

Your choices

You can disconnect the connector at any time from Claude's connector settings, which immediately stops further access to your MaidPad data. Disconnecting does not change anything inside your MaidPad account.

Contact

Questions about this policy or about your data: contact@maidpad.com

Keener Innovations — https://maidpad.com